Refund policy

RETURN POLICY

You may return any item purchased on ameliealvari.com within 14 days of the delivery date by following the instructions below:

Fill out the Return Form. This will enable you to initiate your return request, which our Customer Care team will review. Within 1 business day of submitting a request, you will receive your Return Authorisation by email, which is required for us to process your return.

Once you have received your Return Authorisation, please ensure the item(s) you wish to return are in their original condition, including tags and packaging. Otherwise, we will be unable to approve your return and issue a refund.

Our Customer Care team will provide additional instructions in the Return Authorisation email to help you complete your return.

Once your return shipment reaches our warehouse, please allow up to 10 business days to process your return. If your return does not meet the conditions detailed above, the item(s) will be returned to you, and your return request will be denied. Once your return has been approved and processed, you will be issued a refund to the original form of payment, and a Refund Confirmation email will be sent to you.

AMÉLIE ALVARI takes full responsibility for the return label and associated shipping costs for orders returned within the UK, US, and EU. 

Please note that for regions not included in the above list, it is the customer’s full responsibility to arrange the return of their unwanted item(s) upon receiving their RA and return instructions from our Customer Care Team.

If you have any questions or concerns regarding our returns process, please contact our Customer Care Team at CustomerCare@ameliealvari.com.

For further information on the conditions for exercising your right to return, please refer to the Legal Section.

To start your return, please complete the Return Form.

 

REFUNDS

Once your return shipment reaches our warehouse, please allow up to 10 business days for your return to be processed and a refund issued. Once your return has been accepted, we will process your reimbursement and send you a Refund Confirmation email. 

The time needed to process your refund may vary based on the payment method used:

Credit Card

All major credit cards, including Visa, MasterCard, American Express, and Visa Debit Card. Your card will be debited when the order is placed.

PayPal

Simplify your checkout process using PayPal's digital wallet.

Apple Pay

Use Apple Pay to easily and securely check out in iOS apps and on the web.

ShopPay

Shopify's accelerated checkout method allows you to pay in full or split your purchase into regular payments.

Please contact your bank if you have received a Refund Confirmation email but have not been refunded. If your bank is unable to locate your refund, please contact our Customer Care Team at CustomerCare@ameliealvari.com.